Welcome to The Pahadan’s Farm (“we,” “us,” or “our”). Please read these Terms and Conditions (“Terms”) carefully before using our website or purchasing our products. These Terms constitute a legally binding agreement between you (“you”, “your”, “customer”) and The Pahadan’s Farm, governing your access to and use of our website and services.

 

By accessing or using our platform, placing an order, or interacting with us in any form, you acknowledge that you have read, understood, and agreed to abide by these Terms.

 

1. Company Philosophy

 

The Pahadan’s Farm is committed to offering pure, safe, and ethically produced foods sourced directly from nature-friendly farms and rural cooperatives. Unlike brands that promote “handmade” as a standard, we take a scientific, hygienic, and scalable approach to production, ensuring every product is cleaner, safer, and sustainable — without compromising on authenticity.

 

We believe in:

• Transparent sourcing from verified rural suppliers and dairy collectives

• Quality control through small-batch, standardized processing

• Using modern, non-industrial but controlled methods to reduce contamination and human error

• Eco-conscious packaging and reduced carbon footprint

 

2. Eligibility & Use of Our Services

 

You may use our services only if:

• You are at least 18 years of age or of legal age in your jurisdiction.

• You are legally capable of entering into binding contracts.

• You provide accurate and complete information during registration or checkout.

 

We reserve the right to deny or terminate service to anyone who violates our policies or attempts to misuse our platform.

 

3. Product Claims & Nature

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All of our products — including but not limited to ghee, honey, flour, and other rural farm goods — are:

• Made using clean processing equipment rather than manual or hand-made techniques.

• Sourced from dairy collectives and small farmers who follow ethical and sustainable practices.

• Not mass-produced, but also not handmade — instead, they are produced in a semi-automated, contamination-controlled environment.

 

We do not market or promote our products as “handmade” or “artisanal” unless explicitly stated.

 

4. Health & Nutrition Information

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While we provide ingredients and general nutrition content, the following applies:

• All health-related information on our website is for informational purposes only.

• None of our products or content is intended to diagnose, treat, cure, or prevent any disease.

• Please consult your physician or healthcare provider before using any product, especially if you have dietary restrictions, allergies, or medical conditions.

 

5. Orders & Acceptance

 

Placing an order on our website constitutes an offer to purchase. Orders are subject to:

• Product availability

• Price verification

• Fulfillment capacity

• Delivery coverage

 

We reserve the right to cancel or refuse any order, in whole or in part, for reasons including but not limited to suspected fraud, pricing errors, or unforeseen logistics issues.

 

6. Pricing & Payments

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• All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise specified.

• We accept standard digital and banking payment methods through secure third-party gateways.

• Invoices will be generated automatically upon successful order placement.

• We reserve the right to modify prices without prior notice, although no changes will affect confirmed orders.

 

7. Shipping, Delivery & Risk of Loss

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• Orders are typically dispatched within 1–3 business days.

• Estimated delivery timelines will be displayed at checkout but may vary based on your location.

• We use reputed courier services and eco-friendly packaging to ensure product integrity.

• Once dispatched, the risk of damage or loss passes to the customer.

 

8. Return, Refund, and Replacement Policy

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We take utmost care in packaging and shipping. However, in rare cases of:

• Damaged goods

• Wrong product received

• Contamination or leakage during transit

 

You may request a replacement or refund under the following conditions:

• Inform us within 48 hours of delivery by emailing support@thepahadansfarm.com with photographic evidence.

• The item must be unused, in original packaging.

• We may request a return or physical inspection of the product before processing a refund or replacement.

 

Refunds will be processed back to your original payment method within 7–10 working days after approval.

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9. Intellectual Property Rights

 

All content on our website — including text, product descriptions, branding, logos, graphics, and images — is the intellectual property of The Pahadan’s Farm and is protected under applicable Indian and international copyright laws.

 

You may not:

• Copy, distribute, republish, or reuse content without prior written permission

• Modify or misrepresent our brand, product images, or product information

 

10. Environmental & Sustainability Commitment

 

The Pahadan’s Farm is more than a business — it is a movement toward responsible living. Our efforts include:

• Encouraging sustainable agriculture practices among rural farmers

• Reducing food miles through regional procurement and decentralized hubs

• Using recyclable, biodegradable, or minimal packaging wherever possible

• Operating with ethical labor practices and transparent sourcing contracts

 

We do not believe in greenwashing and only make claims we can back with facts or third-party verification.

 

11. Website Usage & User Conduct

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You agree not to use the website to:

• Disrupt or compromise the security or integrity of the platform

• Harvest data, attempt unauthorized access, or interfere with other users

• Misrepresent yourself or our products

• Upload viruses, malware, or use automated bots for spamming or scraping

 

Violation of these terms may result in account suspension or legal action.

 

12. Third-Party Links & External Platforms

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Our website may contain links to external platforms (e.g., Instagram, YouTube, payment gateways). We are not responsible for the content, privacy practices, or reliability of these third-party websites. Visiting them is at your discretion.

 

13. Limitation of Liability

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To the maximum extent permitted by law:

• The Pahadan’s Farm is not liable for indirect, incidental, or consequential damages arising from your use of our website, products, or services.

• Our total liability, in any circumstance, will not exceed the value of the product purchased.

• We do not guarantee uninterrupted access to the website or freedom from bugs, viruses, or other harmful elements.

 

14. Changes to Terms

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We reserve the right to revise these Terms at any time. Updates will be posted on this page and will be effective from the date of publication. Continued use of our services implies acceptance of the updated Terms.

 

15. Governing Law & Jurisdiction

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These Terms are governed by the laws of the Republic of India. Any disputes will be subject to the jurisdiction of the courts in Joginder Nagar, Mandi, Himachal Pradesh, India.

 

16. Contact Us

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If you have any questions regarding these Terms, or wish to raise a concern, please reach out to us:

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The Pahadan’s Farm
Email: contact@pahadansfarm.com
Phone: +91 92116 24336
Website: www.pahadansfarm.com