Thank you for choosing to be a part of The Pahadan's Farm ("we," "us," or "our"). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy describes how we collect, use, process, store, and disclose your information when you visit our website www.pahadansfarm.com (the "Site"), make a purchase, or interact with us in any capacity—whether as a customer, subscriber, or browser.

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Please read this policy carefully to understand what we do with your information and how we safeguard it.

 

1. What Personal Information Do We Collect?

 

We collect various types of personal information to provide and continually improve our products, services, and your overall experience on our platform. We classify these into:

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A. Device Information (Automatically Collected)

When you visit our Site, we automatically collect certain information about your device. This includes:

• IP address

• Web browser type and version

• Time zone

• Cookies and similar tracking technologies

• Pages viewed and navigation behavior

• Referring/exit websites

• Session duration

 

This information helps us analyze customer behavior and improve website performance, user experience, and cybersecurity.

 

We use technologies such as:

• Cookies: Small data files stored on your device to remember your preferences and activity. Learn more at www.allaboutcookies.org.

• Log Files: Automatically generated files that log visitor activity, helping us identify performance issues.

• Web Beacons/Pixels/Tags: Snippets of code used for analytics and advertising tracking.

 

B. Order & Account Information (Provided by You)

When you place an order or register on our Site, we collect:

• Full Name

• Email Address

• Billing & Shipping Address

• Phone Number

• Payment Information (processed securely via third parties)

• Any notes or instructions you provide at checkout

 

C. Marketing & Communication Data

If you opt-in for our newsletter, SMS alerts, or WhatsApp updates, we collect:

• Name

• Contact preferences

• Interests (e.g., specific product categories)

 

2. How Do We Use Your Information?

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We use your personal data to:

 

A. Fulfill Orders & Provide Services

• Process payments via secure gateways (e.g., Razorpay, Stripe)

• Arrange shipping and delivery of your items

• Send order confirmations, updates, and receipts

• Manage product returns and customer support

 

B. Enhance User Experience

• Personalize your browsing and shopping experience

• Understand your preferences and optimize our offerings

• Detect, investigate, and prevent fraudulent activities

 

C. Marketing & Engagement (with consent)

• Email or SMS you with new product updates, offers, and content relevant to your interests

• Show tailored ads through platforms like Google and Facebook

• Conduct surveys, contests, and customer feedback campaigns

 

You can unsubscribe from promotional messages at any time using the link provided in our emails or by contacting us directly.

 

3. Do We Share Your Information?

 

We only share your data when absolutely necessary, and never sell it.

 

A. With Service Providers

We work with third-party platforms for:

• Website hosting (e.g., Shopify, WooCommerce)

• Payment processing (e.g., Razorpay, PayPal, Stripe)

• Delivery logistics (e.g., Shiprocket, Delhivery, India Post)

• Analytics (e.g., Google Analytics)

• Email marketing (e.g., Mailchimp)

 

Each partner has their own privacy practices and safeguards in place. You may refer to their policies for more details.

 

B. Legal Requirements

We may disclose your information if:

• Required by law, subpoena, or court order

• Necessary to prevent fraud or abuse

• To enforce our Terms and Conditions or protect our legal rights

 

4. Behavioral Advertising

 

We use your data to provide relevant ads based on your interactions and preferences. We may use:

• Facebook Pixel

• Google Ads

• Instagram Ads

• Remarketing tools

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You can opt out of targeted advertising using:

• Google Settings

• Facebook Ad Preferences

• Digital Advertising Alliance

 

5. Your Rights and Choices

 

If you are located in the European Union (EU) or other regions with privacy laws:

You have the right to:

• Access and review the data we hold about you

• Request corrections to your personal data

• Request deletion of your data (“Right to be Forgotten”)

• Object to processing and marketing activities

• Data portability (transfer your data to another provider)

 

To exercise these rights, please contact us at support@thepahadansfarm.com.

 

6. Data Retention

 

We retain your data only for as long as necessary to:

• Complete your transactions

• Maintain accurate business records

• Comply with legal obligations

 

If you would like us to delete your information, you may request this at any time.

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7. Data Security

 

We implement physical, technical, and administrative safeguards to protect your data from unauthorized access, misuse, or disclosure. This includes:

• SSL encryption

• Secure payment gateways

• Restricted access to sensitive data

• Routine security audits

 

However, no internet transmission or system is 100% secure. We encourage you to use strong passwords and be vigilant about phishing or suspicious emails.

 

8. International Transfers

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Our operations and service providers may be located in jurisdictions outside your own, including the United States, India, and the European Union. Your data may be transferred, stored, or processed in these locations. We ensure appropriate safeguards in accordance with applicable data protection laws.

 

9. Children's Privacy

 

Our Site and services are not intended for individuals under the age of 13. We do not knowingly collect personal data from minors. If we discover such data has been collected, we will promptly delete it.

 

10. Third-Party Links

 

Our website may contain links to other websites or services. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before sharing any personal data.

 

11. Changes to This Privacy Policy

 

We may update this Privacy Policy periodically to reflect:

• Changes in our data practices

• Legal or regulatory updates

• Improvements in our product or technology

 

Updates will be posted on this page with a revised "Effective Date." We encourage you to review the policy regularly.

 

12. Contact Us

 

If you have any questions, concerns, or would like to lodge a complaint, please reach out to us:

 

Email: contact@pahadansfarm.com
Postal Address:
The Pahadans Farm
V.P.O. Drahal, Tehsil Joginder Nagar, Distt. Mandi

Himachal Pradesh
India